Curriculum
17 Sections
131 Lessons
6 Weeks
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Module 1: Foundations of Hospital Management
6
1.1
Evolution of Healthcare Systems
1.2
Types of Hospitals and Healthcare Models
1.3
Hospital Organizational Structures
1.4
Fundamentals of Healthcare Operations
1.5
Roles and Responsibilities in Hospital Administration
1.6
Key Performance Indicators (KPIs) in Hospitals
Module 2: Front Office & Patient Flow Management
8
2.1
Front Office Design and Workflow
2.2
Appointment Systems and Scheduling
2.3
OPD Coordination and Patient Navigation
2.4
Admission and Discharge Processes
2.5
Queue Management Systems
2.6
Billing Desk Operations
2.7
Reducing Waiting Time and Improving Efficiency
2.8
Handling Difficult Patient Situations
Module 3: Patient Relationship & Experience Management
8
3.1
Patient Communication Systems
3.2
Building Patient Trust and Retention
3.3
Complaint Handling and Escalation Management
3.4
Feedback Collection and Analysis
3.5
CRM Systems in Healthcare
3.6
Patient Counselling Coordination
3.7
Patient Satisfaction Metrics
3.8
Long-Term Patient Engagement Strategies
Module 4: Hospital Operations Management
8
4.1
Daily Hospital Operations
4.2
Interdepartmental Coordination
4.3
Staffing and Duty Roster Planning
4.4
Emergency Workflow Coordination
4.5
Inventory and Consumables Management
4.6
Vendor Coordination Systems
4.7
Biomedical Equipment Coordinatio
4.8
SOP Development and Operational Standardization
Module 5: Hospital HR & Leadership Management
7
5.1
Recruitment and Hiring in Hospitals
5.2
Staff Training and Induction
5.3
Team Building in Healthcare
5.4
Leadership and Conflict Resolution
5.5
Performance Evaluation Systems
5.6
Retention Strategies for Healthcare Staff
5.7
Medical and Non-Medical Team Coordination
Module 6: Healthcare Business Development (Offline)
8
6.1
Referral Network Development
6.2
Doctor Engagement Strategies
6.3
Corporate Tie-Ups and Institutional Partnerships
6.4
Community Outreach Programs
6.5
Health Camps and Awareness Activities
6.6
Insurance and TPA Relationships
6.7
Local Branding and Visibility Strategies
6.8
Tracking Outreach Performance
Module 7: Digital Marketing in Healthcare
10
7.1
Fundamentals of Healthcare Marketing
7.2
Building a Hospital Brand
7.3
Website Strategy for Hospitals
7.4
SEO for Healthcare Organizations
7.5
Social Media Marketing
7.6
Instagram and YouTube for Hospitals
7.7
Google Ads and Lead Generation
7.8
Online Reputation Management
7.9
Healthcare Content Marketing
7.10
Ethical and Legal Considerations in Healthcare Marketing
Module 8: Accreditation & Quality Management
9
8.1
Introduction to NABH Standards
8.2
NABH Entry-Level vs Full Accreditation
8.3
Documentation and Audit Systems
8.4
Infection Control Programs
8.5
Biomedical Waste Management
8.6
Incident Reporting and Risk Management
8.7
Patient Safety Protocols
8.8
Quality Indicators in Hospitals
8.9
JCI and Other Accreditation Systems
Module 9: Hospital Finance & Revenue Management
8
9.1
Basics of Hospital Financial Systems
9.2
Revenue Cycle Management
9.3
Billing Systems and Revenue Leakage
9.4
OPD and IPD Revenue Optimization
9.5
Cost Control and Expense Management
9.6
Budgeting in Hospitals
9.7
Understanding Hospital Profitability
9.8
Financial KPIs for Administrators
Module 10: Hospital Planning & Execution
8
10.1
Planning a Hospital or Specialty Clinic
10.2
Infrastructure and Space Planning
10.3
Workflow Design and Patient Movement
10.4
Licensing and Regulatory Approvals
10.5
Equipment Planning and Procurement
10.6
Vendor Evaluation and Negotiation
10.7
HMS and Technology Planning
10.8
Launch Strategy and Operational Go-Live
Module 11: Growth Challenges & Scaling Healthcare Organizations
8
11.1
Scaling from Clinic to Hospital
11.2
Expanding Specialty Services
11.3
Multi-Branch Hospital Models
11.4
Operational Challenges During Scaling
11.5
Process Standardization
11.6
Building Scalable Systems
11.7
Sustainable Growth Strategies
11.8
Leadership During Expansion
Module 12: AI in Hospitals & Digital Transformation
11
12.1
Introduction to AI in Healthcare
12.2
AI Applications in Hospital Operations
12.3
AI-Based Patient Relationship Systems
12.4
AI in Appointment and Workflow Optimization
12.5
AI-Powered Medical Documentation
12.6
AI in Revenue Cycle Management
12.7
Predictive Analytics in Healthcare
12.8
AI in Marketing and Patient Engagement
12.9
Chatbots and Virtual Assistants in Hospitals
12.10
Ethical and Legal Considerations of AI in Healthcare
12.11
Future of AI-Driven Hospitals
Module 13: Hospital Information Systems & Digital Healthcare
7
13.1
Hospital Management Systems (HMS)
13.2
Electronic Medical Records (EMR)
13.3
Telemedicine Integration
13.4
Digital Patient Engagement Platforms
13.5
Automation in Hospital Workflows
13.6
Data Analytics in Healthcare
13.7
Cybersecurity and Data Protection
Module 14: Legal, Ethical & Compliance Aspects
7
14.1
Medical Legal Documentation
14.2
Consent Systems
14.3
Consumer Protection and Healthcare
14.4
Clinical Establishment Regulations
14.5
Biomedical Waste Rules
14.6
Ethical Challenges in Hospital Administration
14.7
Data Privacy in Healthcare
Module 15: Healthcare Entrepreneurship & Innovation
7
15.1
Starting a Healthcare Venture
15.2
Specialty Clinic Models
15.3
Healthcare Startup Ecosystems
15.4
Revenue Diversification Strategies
15.5
Partnership and Investment Models
15.6
Branding and Positioning Strategies
15.7
Building Scalable Healthcare Businesses
Module 16: Case Discussions & Practical Workflows
7
16.1
Front Office Case Scenarios
16.2
Patient Escalation Handling Cases
16.3
NABH Audit Preparation Cases
16.4
Marketing Strategy Exercises
16.5
SOP Drafting Workshops
16.6
Operational Problem-Solving Exercises
16.7
Hospital Growth Challenge Discussions
Module 17: Final Assessment & Certification
4
17.1
MCQ Examination
17.2
Viva Assessment
17.3
Operational Case Presentation
17.4
Certification Award
Fellowship In Hospital Management
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